Refund Policy

1. Free Plan

The Free Plan is completely free and does not require refunds.

2. Paid Plans

PostGenius offers two paid subscription plans:

• Starter Plan – $9.99/month
• Professional Plan – $19.99/month

Subscriptions renew automatically unless canceled.

3. Refund Eligibility

You are eligible for a refund if:

• You are unsatisfied with the service and request a refund within the 14-day refund window.
• You were charged in error (e.g., duplicate transaction).
• You encountered a technical issue that prevented you from using PostGenius and we were unable to resolve it.

Refunds are not provided for:

• Refund requests submitted after the 14-day refund window.
• Dissatisfaction with AI-generated content style or tone when the service itself is functioning correctly.
• Situations where you exceeded your plan limits or used the service extensively before requesting a refund.
• Subscription renewal charges if the subscription was not canceled before renewal (unless requested within 14 days of renewal).
• Change of mind or no longer needing the service after purchase.
• Dissatisfaction with AI-generated content style (unless the app malfunctioned)

Refund decisions are handled case-by-case.

We offer a 14-day refund period. This means customers may request a refund within 14 days of the original purchase date, regardless of the subscription plan.

4. How to Request a Refund

Refunds are processed by Paddle, our payment provider.

You may open a refund request via:

• Paddle Buyer Support
• The link in your Paddle receipt
• Or by contacting us directly: help@finten.space

5. Subscription Cancellation

Canceling your subscription:

• takes effect at the end of your current billing period
• prevents future charges
• does not automatically trigger a refund

6. Contact

If you believe you qualify for a refund, contact:

Email: help@finten.space